What to Expect at a Veterinary Appointment
When you know what to expect at your first veterinary appointment it can help make the process smoother for both you and your cat or dog.
We ask you to arrive around 10 minutes early to complete our New Patient Form. To save some time, you can fill out our New Patient Form in advance on our website.
Meet Your Veterinarian
One of our team members will go over your pet's history and discuss their condition. You are able to ask any questions you have and we'll designate time to answer them.
Examination, Diagnosis & Treatment
After your cat or dog has been assessed, we'll provide you with a diagnosis and treatment options. Your vet will work with you to establish the best possible treatment plan for your animal companion.
Once your visit is over, we'll write a detailed report of our diagnosis, the discussions we had with you, and your pet's treatment plan. We'll keep this information on file, so you can access it when needed.
Our Pet Care Philosophy
We are proud to serve pets and their owners in Knightdale, Raleigh, Wendell, Zebulon, and the surrounding areas. We strive to provide you and your pet with genuine service, compassion, and care.
We prioritize client education and preventive care as well as offer diagnostic and surgical services for cats and dogs.
Read our hospital FAQs to get more information about our payment options, office policies, and appointment scheduling.
- What types of payment options are available?
We expect payments to be made in full at the time we provide you with services or upon your pet's discharge. We accept payments made by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are pleased to provide CareCredit as a financing option. They have an easy application process that can give you results in minutes.
- Will I be provided with an estimate of costs?
If requested, we can provide you with a good-faith estimate for the cost of our services before treating your pet. However, sometimes unforeseen circumstances could arise that may impact your final bill.
We'll always explain our written estimates with our clients before they leave the facility, and require a deposit based on our estimate before any further treatment can be provided.
- Should I call ahead to book an appointment?
Yes, please call our office ahead of time to book an appointment to make sure we have space for your pet in our schedule.
If your pet requires emergency care contact your nearest emergency animal clinic as we are unable to see emergency and urgent care cases at this time due to the high demand for our standard veterinary services.
- What is your appointment cancellation policy?
If you have to reschedule or cancel an appointment, please inform us as soon as possible so we can offer the space in our schedule to other clients.
- What types of animals do you treat?
Our veterinarians treat cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase the medications and specialty foods your pet requires at our online store or at our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your cat or dog's care. We require this payment at the time services are provided.
For additional hospitalization, diagnostics, or surgery, we require a deposit upfront with the payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
Because of the high demand for our standard veterinary services, we are unable to offer emergency and urgent care at this time. Please contact your nearest emergency animal hospital.
- Can you help with my pet insurance?
A member of our team will be happy to help you complete the insurance forms for your cat or dog's visit.
Pet Owner Resources
Below are a few helpful links for your pet's health.